Owners still waiting on replacements for melting dashboards. In our continuing efforts to ensure the best in customer satisfaction, lexus is announcing a warranty enhancement program. All work must be performed by an authorized toyota or lexus dealer. The heat and humidity cause the dashboards to degrade over time. Why hasnt lexus offered a recall and replacement of this problem. I am from augusta, georgia and in february 2, 2016, i ordered the. When some toyota and lexus drivers get in their car, they see a cracked and or sticky and shiny dashboard. Once i researched the dashboard issue online i contacted lexus on june 01, 2017. Lexus rx 330 questions hairline cracks on my dashboard. The car is a 2009 toyota camry xle, they looked up the recall information and told me her car qualifies for the recall lsc ze6. I have a recall on my dashboard for my 2005 lexus rx330. Any required corrective work will be completed free of charge and at minimal inconvenience to customers.
The problem is mostly occurring in the southern parts of the united states where the heat and humidity is intense. Toyota 4runner dash recall have you replaced yours. When the recall came out i was in the hospital having cancer surgery. March 26, 2017 a toyota and lexus melting dashboard lawsuit alleges millions of owners have waited two years for replacement dashboards that toyota and lexus promised to replace after a different dashboard lawsuit was dismissed. Finally the sticky dash and door panel warranties have been extended for the rest of us lexus owners. Mar 14, 2017 some toyota and lexus drivers are frustrated they are still waiting for a fix for their melting dashboard. Find out if your 2004 lexus rx330 is affected and what to do about it. By jeff ostroff, consumer advocate, editorinchief published june 30, 2015. Lexus worked with us to find a solution and shouldered the cost of fixing the problem. Lexus drivers get in their car, they see a cracked and or sticky and shiny dashboard. Learn about the latest lexus recall news and safety notices at kelley blue book and get info on what to do next if your lexus vehicle has been recalled. We are continuing to recall vehicles in accordance with the compulsory consumer goods motor vehicles with affected takata airbag inflators and specified spare parts recall notice 2018 recall notice.
In 2011, lexus sent dealerships a service bulletin about the problem, instructing them to repair or replace interior panels of 2006 2008 is250 and is350 vehicles that exhibited sticky or. Lexus new zealand advises that certain is, gs and rx 400h vehicles are being recalled as a precaution. Having a lexus with a cracking dashboard was frustrating enough for jenny pollock, but waiting over a year and a half for repairs was becoming unbearable. Melting dashboard recall lexus is 250 lexus is 250c. Lexus owner terie raftery covered the cracks on her dash to keep them from spreading. Having a lexus with a cracking dashboard was frustrating enough for. Toyota lexus agreed to fix melting dashboards for free. Lexus has agreed to replace the melting dash and door panels. Toyota dashboards have long been known to melt under the heat of the sun. Now im not sure about hyundai qualityself initiated recall process for fixing known problems. Update with tips on toyota lexus cracked dash warranty repair. Lexus and toyota owners with cracked dashboards grow angry.
Lexus tsb was used as evidence in an august 2014 lawsuit thataccused toyota of designing, manufacturing, and ignoring the dangerous velveetalike dashboards in the 20062008 lexus es, is, and the 20072009 toyota camry. Find out if your 2005 lexus rx330 is affected and what to do about it. The lawsuits claim that toyota, lexus and mazda knew for years about the problems with dashboards in their vehicles, but failed to issue any recalls. Lexus is 250 and is350 dashboard defect investigating a lawsuit against toyota on behalf of owners of 20062008 is250 and is350 vehicles who have defective dashboard. Update with tips on toyota, lexus cracked dash warranty repair. More than 90 australian owners of affected cars have formed a facebook group to share their grievances about the issue, with many asking why the australian branch of toyota has not followed the lead of toyota in the united states, where warranties have been extended to cover the dashboard replacement on up to 4. The damage that i encountered would not fall under the category of a sticky or cracked dashboard. I called lexus and was told to bring the car to9 the dealer. Toyota and lexus have begun their preliminary coverage for owners looking to have their cracked, sticky or melted dash repaired under a new warranty enhancement campaign for millions of owners. Lexus states that the repairs must be made at an authorized lexus dealer and you only get one free replacement under this warranty enhancement program.
Got the toyota recall notice and did have dashboard stickiness and cracking with my very well cared forlow mileage 04 4 runner. Lexus dashboards cant handle florida heat, class action. Recall includes many 20 to 2019 models including lexus ls, lc, rc, gs, and others, and a long list of toyotas from corolla to land cruiser. Providing outstanding service to all of our customers is our top priority so i am thrilled to hear our team was fast and provided quality work. Toyota and lexus cracked, sticky or melted dash and door. Repairs for the problem were to be covered under the lexus. Toyota, lexus class action says dashboard warranty program is. Thank you for taking the time to share your experience with me and the rest of our team here at lexus of greenville. Find 2004 lexus rx 330 recalls information, reported by the nhtsa, and we will help you find a nearby service center where you can get your car fixed. District court for the district of south carolina florence division wanda e. They are apparently making more parts and trying to get them into dealers for the repair. Cracked dashgx470 does anybody know where to get a new dash or a gx470 i hear japan mentioned. Toyota dash problem melting cracking warranty extension.
The proposed solution worked and the fact that they covered the cost was a very pleasant surprise. In december 2014 they sent out preliminary notice to owners alerting them of the enhancement, but noted that parts are not yet available to repair every vehicle. The dash replacement program is a warranty extension and and not a recall. Anyone got a service recall number, or any kind of official reference to the dash replacement in the form of a factory letter or communication. As part of lexus warranty enhancement zld and toyota warranty enhancement ze6, toyota and lexus will repair your cracked, sticky or melted dash with a new dash assembly starting later this year. It looks like there was a problem with one of the two machines used to make the camry dashboards and it is offline for maintenance.
By continuing to use this site you consent to the use of cookies on your device as described in our. It will take some time before any common problems are identified with this redesigned rx model. I called lexus and they stated there was not a call back on the dashboard. Its important to stay informed of safety recalls or service campaigns that might arise. Melting dashboards repairs are slow when some toyota and lexus drivers get in their car, they see a cracked and or sticky and shiny dashboard. The 2004 lexus rx 330 has 11 problems reported for dashboard cracking. I have an 08 lexus is 250 whichi i bought in 07 which has the melting dash and my door panels are so soft they scratch easily. Car complaints, car problems and defect information. Dec 14, 2018 multiple lawsuits lead to extended dashboard warranty.
Gm asked to recall vehicles with dashboard cracking issue in 2015, mississippi resident kyle moncrief reached out to wmc action news 5 after discovering a large crack on the dashboard of his 2011 gmc yukon denali, prompting the. I have had my lexus my dream car 4 years, i do live in florida. Lexus facing melting dashboards class action lawsuit. There are three other elongated cracks passenger side near air vent.
Dont confuse what is happening, this is not a lexus cracked dash recall, this is a lexus warranty enhancement zld program solely to cover. Jul 23, 2014 lexus has agreed to replace the melting dash and door panels. A dashmat is specially designed to protect your dashboard from fading, cracking, and deteriorating all while adding an upscale look to your dashboard. Some toyota and lexus drivers are frustrated they are still waiting for a fix for their melting dashboard. Get information on open safety recalls and service campaigns released since 1999 for toyota, lexus and scion vehicles intended for sale or sold in the u. Lexus of greenville lexus, used car dealer, service. Lexus to pay for cracked dashboard repairs on gx470, es and rx models.
Toyota dash problem melting cracking warranty extension lsc. The dash was replaced with some delay for getting the parts but with zero hassle by my local toyota dealer. I have 2007 lexus es 350 with severely cracked dash that lexus will not honor fixing. I have an gx470 2007 lexus and these lights came on abs, vsc trac, vsc off and skid, after taking to dealer they said we had to replace the electrical. A defective products class action lawsuit has been filed against lexus by two independent lexus owners who allege the luxury vehicle company, and its parent, toyota motor corp, sold defective vehicles with interiors that are unable to withstand.
Ive been wait on the recall dash now for over a year now. The dashboards on some models including australianmade camrys and aurions and imported lexus sedans dating from about 200608 appear to spontaneously. I got my official notice of the recall three months ago and finally made time to go by lexus after not getting another notification as promised. Get the latest 2004 lexus rx330 recall information 6 incidents. Dashboard recall replacement wait time 04 09 lexus. Does anybody know where to get a new dash or a gx470 i hear japan mentioned. The dealer found the problem and wrote of an estimate to summit from headquarters for coverage.
I called lexus at the above number and advised them of my problem and told them that i heard lexus had a recall on it. I own a 2007 lexus rx 350 and just noticed the cracks on the dashboard. Jun 30, 2015 update with tips on toyota, lexus cracked dash warranty repair. Aug 12, 20 my lexus rx330s dash board is cracking and peeling. I never got it so i call the dealership thats an hour and a half away from my home. Now, a south carolina lawsuit questions the warranty program.
This condition may be present on the instrument panel pad andor the door panel trim. I just got a recall letter from lexus for dashboard replacement. I have a 2005 rx330, i got a recall on cracked dashboard and took the car to a local dealer to confirm. How to repair hairline cracks in rx330 lexus dash answered by a verified lexus mechanic we use cookies to give you the best possible experience on our website.
Nhtsa tracks complaints and can force recalls on products based. The melted plastic cracks, warps, and oozes a strange, gooey substance that is oddly shiny. Dashboard cracks how to stop them the crack arrest. Toyota dash problem melting cracking warranty extension lsc ze6. It permeates every model from 2002 to 2012 and, likely, even newer models. My lexus rx330s dash board is cracking and peeling. Owners of affected vehicles will be contacted, and lexus will thoroughly inspect all recalled vehicles. There is a dashboard recall on the older models of 4runners and mine is a 2003 model. Im not the original owner, but have used a dashboard cover extensively, since i live in florida. However, some owners have reported that the dashboard is prone to cracking in hotter climates, while others have complained about leaks forming in the engine oil cooler pipe and power steering rack. Sep 17, 2014 one toyota dealership, in west palm beach, even requested that toyota issue a formal recall for the defective parts, and four accidents have since been attributed to the dangerous glare of melting dashboards. I was that close to buying a 2012 azera until i learned about the front end tire whooping noise and dashboard problems others had just like me.
The melted dashes warp and extrude a strange, goolike substance that is oddly shiny and sticky. News toyota owner meltdown over toyotas dud dashboards. Lexus to pay for cracked dashboard repairs on gx470, es and rx. The melting dashboard replacement lawsuit alleges lexus issued a. Think of a dash cover as a protective shield for your dashboard. Hi in this days toyota lexus is in a middle of recall in the usa that is already in phase 2. Dashboards in toyota vehicles dating back to 2003 are melting under the heat of the sun. Administrations oversight since this is a warranty extension and not a recall. Lexus australia has been conducting voluntary takata recalls since 20. Territories, and mexico using our quick and easy recall and campaign lookup below. Calling it a customer support program ze6 toyota will extend dashboard warranty coverage on the following toyota and lexus vehicles. If you live in a hot, humid climate you may be be concerned over your cracked, sticky, or melted dash on your toyota or lexus. Be sure to call and ask your local dealer to run your vin to see if youre. I was told to wait 23 months to get the part in then they will call me.
Discover the latest promotions, events and exclusive content. Get the latest 2005 lexus rx330 recall information 4 incidents. I have a 2005 lexus rx350 that has a severely cracked dash and have been waiting for a replacement for well over 2 years and i am still at. Jul 18, 20 today a chunk of my dashboard fell onto the floor. Jan 25, 2018 the earlier lexus rx 350 generation 2007 through 2009 has also received few complaints. Also, keep in mind that this is not a cracked dashboard recall. Find lexus recalls information, reported by the nhtsa, and we will help you find a nearby service center where you can get your car fixed. I got a letter and was told they would send another letter. I called the dealer 3 month later, they told me to wait due to back order. Lexus redesigned the rx 350 for the 2016 model year. Fyithe latest news is that customer demand for dashboards remains high and dealer orders are outpacing the production capacity at tmmk where these dashboards are made.
The vehicle was taken to the dealer inspected the vehicle and advised that the contact that the crack originate behind dashboard in the steering area due to defective leather. Mar 26, 2017 the toyota and lexus melting dashboard lawsuit was filed in the u. In the letter, lexus says to do nothing for the time being. If the vehicle is still under warranty, lexus will replace the dashboards. In addition, if you have previously paid for safety recall or. Lexus to pay for cracked dashboard repairs car buying tips. I was never notified that there was a recall and replacement on the dashboard. However, some owners have reported that the dashboard is prone to cracking in hotter climates, while others have complained about leaks forming in the engine oil.
How to get your cracked dashboard replaced by lexus. While toyota, nissan and lexus have acknowledged these complaints, the companies have yet to issue recalls for the affected vehicles. Toyota and lexus owners still waiting for their melting and shiny dashboard replacements. Toyota, lexus class action says dashboard warranty program. This program extends the warranty coverage for repairs related to cracked andor stickymelting dashboards instrument panels as a result. So we started looking at options and found a new dashboard. Jan 18, 2015 toyota dash problem melting cracking warranty extension lsc ze6.
Mar 28, 2017 and she watched as the cracks spread from one side of her dashboard to the other. Lexus has announced a technical service bulletin for the dashboard and the front door panels. Jun 10, 2012 learn how to arrest the growth of the infamous dash cracks that affect lexus, toyota, acura, and owners of other brands. Mar 02, 2012 how to repair hairline cracks in rx330 lexus dash answered by a verified lexus mechanic.
To find out if your vehicle is eligible for the dashboard warranty extension, contact toyota at 8003314331 or lexus at 8002553987. Lexus had a recall to repair cracks rapidly developing in the dashboard. Cracked dashboard causes frustrations for lexus owner abc11. Obviously the previous owner didnt bother with the getting the dash replaced during the original recall. Click on gallery to copy lexus dashboard recall in high resolution. Apparently im not the only one have cracked dashboard problems. Feds, gm wont investigate pattern of cracked dashboards. The contact stated that the vehicle dashboard cracked at the glove compartment area. The dashboard had significant cracking all along the sharp edges and the surface was tacky to the touch. Dec 23, 2014 lexus has kept quiet on disclosing why their dashboards are melting in hot temperatures, but theyve acknowledged that it happens.
663 680 757 1150 1528 155 809 82 1396 956 10 1031 752 1609 1437 1263 1163 331 1092 1299 358 430 1490 297 1106 704 1403 140